Whether you are rolling out new products or training new-hires, the key to reaching and surpassing call center performance goals is maximizing productivity. Unfortunately, time spent continually hiring and training employees drains call center productivity. This is magnified when employees take unnecessary training - extending time away from phones. New and complex broadband products and increasing competition tends to push training times out even further - again sapping productivity. We refer to this repetitive cycle as the Hire and Train Failure Chain.© Call centers that don’t break this Chain by finding real, proven productivity solutions, will continually struggle to meet their revenue goals.

AcSELLeration Series™ breaks the Hire and Train Failure Chain© by addressing the same core elements of productivity, revenue, and time in three critical areas: It shortens time for training, allows each employee to capture revenue that is unrealized in the typical productivity model, and sustains performance at a higher level for a longer time.

Contrast the AcSELLeration Series productivity model with the typical model:

• Training phase: The series is designed to help significantly shorten the training phase, so the employee begins to produce revenue earlier. Poor performance can be isolated and minimized.
• Growth phase: Management and supervisors spend less time training and more time managing employee performance and productivity. Ongoing reinforcement of learning leads to higher performance levels, recognition of more sales opportunities, and increased revenue.
• Peak performance phase: Performance is markedly higher than the typical productivity model. In turn, the successful employee is better motivated and less prone to turnover, which extends the peak performance phase.