For Management: A structured program to meet your business needs

In addition to comprehensive e-learning for your agents and support tools for your supervisors, AcSELLeration Series is an excellent management solution. With this series, you get a tool that is easy to implement and manage, focuses your staff on improving performance, and is flexible to meet your changing business needs.

Easy to implement and manage - Good solutions should make your job easier, not more complicated. With that in mind, AcSELLeration Series is simple to access, administer, and use. You’ll find:

• The InteGREATion toolkit provides management with a complete roadmap and support system for implementation and ongoing use of AcSELLeration Series.
• Progress reporting for the administrator showing seat use, grading, and completion data is available 24/7, so you can manage all work shifts.
• Participants can self-register and open learning sessions either on their own or at the supervisor’s direction.

Focus your staff on improving performance – Knowing what your staff is capable of, and focusing employees on the right things, is easier using AcSELLeration Series. Once you begin, you’ll find:

• Employees can be pre-assessed to identify strengths and weaknesses and then provided with “just in time” learning
  only in the areas needed.
• Support tools, job aides, and skills monitoring teach and reinforce both agent and supervisory skills, ensuring sustained peak performance.
• Your Learning and Development staff can focus on other critical needs.
• Learning is presented consistently so that your entire staff — sales, retention, billing, and service — understands how to recognize and capitalize on revenue opportunities
• Learning takes place at the desktop, minimizing time away from the customers.

Flexibility to meet changing business needs – As your business needs change, so does AcSELLeration Series. With the series you’ll find all the flexibility you need to keep pace in a hectic broadband environment:

• AcSELLeration Series comprehensively covers all aspects of selling in a cable environment.
• Specific content can be assigned and reassigned to individuals or groups of employees on an ongoing basis, ideal for supporting new product rollouts, marketing campaigns, and ongoing new-hire training.