 For the Agent: A full suite of e-learning content
Retaining Customers? Cable vs. DBS? New product launch?
No problem! AcSELLeration Series provides an unparalleled
depth and breadth of broadband-specific e-learning to support
the three critical areas of broadband sales: Fundamental
Selling Skills, Selling Against
Competitors, and Selling Broadband
Services.
Just-in-time access – The series also saves
the agent from unnecessary training by employing “just-in-time” access.
Building on the exceptional foundation of the Fundamental
Selling Skills content, you choose the titles that make sense
for each of your employees, based on the services they sell
and the competition they face. As a result, each individual
gets only the training they need when they need it, significantly
shortening the training phase.
Intelligent design – AcSELLeration
Series is specifically designed for the broadband call center environment.
Numerous features fit real-world schedules, allow for immediate application
of learning, and are very user-friendly:
- 15-30 minute learning experiences are topic-specific
- Agent accesses content at the desktop
- 24/7 availability of progress, grading, & completion information
- Certificates of completion are available for each course mastered
- Full access to content for life of license
- Job-aides support the learning during customer interaction
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